Frequently Asked Questions

Diego Cruz is an athlete-inspired apparel brand built around discipline, purpose, sacrifice, and the journey of creating a lasting legacy on and off the field.

Yes. Every item available through this online store is part of the official Diego Cruz collection and has been created to represent the identity, values, and journey behind the brand.

Please review our Size Guide before placing your order. For the best fit, we recommend comparing the measurements in the guide with a similar garment that you already own. If you are between sizes, consider selecting the larger size for a more relaxed fit.

To help preserve the appearance and quality of your apparel, wash it inside out with cold water and similar colors. Use a gentle cycle and avoid bleach. Tumble dry on low heat or hang dry when possible. Do not iron directly over printed graphics.

Orders are generally processed within 2–4 business days. Processing times do not include weekends, holidays, or carrier delivery time. During new releases, promotions, or periods of high order volume, additional processing time may be required.

After your order has been processed, standard delivery generally takes approximately 3–7 business days for addresses within the United States and Puerto Rico. Delivery times are estimates and may vary due to destination, carrier delays, weather conditions, holidays, or other circumstances outside our control.

Yes. Once your order has shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout. Please allow up to 24–48 hours for tracking updates to appear after the shipping label has been created.

Please contact us as soon as possible after placing your order. We will make every reasonable effort to accommodate your request; however, changes and cancellations cannot be guaranteed once an order has entered processing, production, or shipping.

Contact us immediately if you notice an error in your shipping address. Address changes are not guaranteed after an order begins processing. Customers are responsible for reviewing and confirming that all shipping information is complete and accurate before submitting an order.

Eligible return or exchange requests must be submitted within the timeframe stated in our Returns & Exchanges Policy. Items must be unworn, unwashed, unused, and returned in their original condition. Additional conditions or exclusions may apply, so please review the complete policy before submitting a request.

Please contact us within 7 days of delivery and include your order number, a description of the issue, and clear photos showing the product, damage, defect, or incorrect item. Our team will review the request and provide the appropriate next steps.

Carrier delays may occur during holidays, severe weather, periods of high shipping volume, or other unexpected circumstances. If your tracking information has not updated for several business days, please contact the shipping carrier first and then reach out to our team if additional assistance is needed.

Please check around the delivery location, verify the shipping address, ask household members or neighbors, and allow up to 24 hours in case the package was scanned before final delivery. You should also contact the shipping carrier directly. If the package is still missing, contact our team so we can review the available information.

Available payment methods are displayed during checkout and may include major credit cards, debit cards, and other secure payment options supported by Shopify. Payment must be successfully authorized before an order can be processed.

Yes. Payments are processed through Shopify's secure checkout system. We do not directly store your complete credit or debit card information.

You can contact our team through the Contact Us page. When contacting us about an existing purchase, please include your full name, order number, and a brief description of your request so we can assist you more efficiently.