Returns & Exchanges Policy

Return and Exchange Eligibility

To qualify for a return or exchange, the merchandise must:

• Be submitted within the applicable 30-day request period
• Be unworn, unused, and unwashed
• Remain in its original condition
• Be free from stains, odors, pet hair, makeup, deodorant marks, damage, or visible signs of wear
• Include original tags and packaging when applicable
• Include proof of purchase or a valid order number

Merchandise that does not meet these requirements may be denied or returned to the customer.

Return and Exchange Request Period

Requests must be submitted within 30 calendar days after the order is marked as delivered.

Requests received after the applicable period may not be approved.

Prior Authorization Is Required

All returns and exchanges must receive approval before merchandise is shipped back.

Please do not send products without first contacting our customer support team. Unauthorized packages may be refused, delayed, or returned to the sender.

How to Request a Return or Exchange

Contact our support team and include:

• Your full name
• Your order number
• The item involved
• The reason for the return or exchange
• The requested replacement size or item, when applicable
• Photos if the product arrived damaged, defective, or incorrect

Our team will review your request and provide further instructions when approved.

Exchanges

Approved exchanges may be available for a different size or eligible product, depending on current inventory.

Exchange availability is not guaranteed. If the requested replacement item is unavailable, we may offer another available option, store credit, or a refund according to the applicable circumstances.

Replacement merchandise will generally be shipped after the original item has been received and inspected.

Size Exchanges

Customers are encouraged to review the Size Guide before placing an order.

Eligible size exchanges may be approved when the requested size is available and the original item meets all return conditions.

Customers are generally responsible for return shipping and any additional shipping costs associated with a size exchange unless otherwise approved.

Exchange Availability

Products and sizes may sell out while an exchange request is being processed.

We cannot reserve replacement inventory before the original merchandise is received and the exchange is approved.

Return Shipping Costs

Unless the request results from merchandise that arrived damaged, defective, or incorrect, customers are generally responsible for return shipping costs.

Original shipping charges and additional shipping costs associated with an exchange are generally non-refundable.

We recommend using a trackable shipping service and retaining your shipping receipt until the return or exchange has been completed.

Return Packages in Transit

Customers are responsible for safely packaging and shipping approved returns according to the provided instructions.

We are not responsible for return packages that are lost, damaged, or misdelivered before reaching the designated return location.

For this reason, a trackable shipping method is strongly recommended.

Product Inspection

Returned merchandise will be inspected after delivery.

If the product meets the applicable requirements, the approved exchange, refund, or other resolution will be processed.

Products showing signs of wear, washing, misuse, alteration, damage, contamination, or other conditions that make them ineligible may be denied.

Return and Exchange Processing Time

Please allow approximately 3–7 business days after the returned merchandise is delivered for inspection and processing.

Additional time may be required during product launches, promotions, holidays, or periods of high order volume.

Replacement Shipping

Approved replacement items will be shipped to the address associated with the original order unless another address has been approved in writing.

Delivery estimates begin after the replacement has been processed and transferred to the shipping carrier.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If merchandise arrives damaged, defective, or different from the item ordered, contact us within 7 calendar days after delivery.

Include:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging when applicable

After reviewing the information, our team may provide a replacement, exchange, store credit, partial refund, full refund, or another appropriate resolution.

Non-Returnable and Non-Exchangeable Items

The following products may not qualify for return or exchange:

• Merchandise that has been worn, washed, used, altered, or damaged after delivery
• Items showing stains, odors, pet hair, makeup, deodorant marks, or visible signs of wear
• Personalized or custom-made products
• Gift cards
• Items identified as Final Sale
• Unauthorized returns
• Items submitted after the applicable request period

Sale and Promotional Items

Products purchased during a promotion or sale may remain eligible unless specifically identified as Final Sale.

Exchanges involving discounted products are subject to inventory availability and will be based on the amount originally paid.

Final Sale Items

Items clearly identified as Final Sale are generally not eligible for return, exchange, or refund.

This limitation does not prevent customers from contacting us regarding merchandise that arrived damaged, defective, or incorrect.

Incorrect Size Selected During Checkout

Customers are responsible for reviewing product details and selecting the correct size before completing an order.

If an incorrect size was selected, the item may qualify for an exchange when all eligibility requirements are met and the requested replacement size is available.