Privacy Policy

Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through our online store, website, checkout experience, customer support communications, marketing activities, and other interactions connected with Diego Cruz Official Store.

This policy does not apply to websites, services, or platforms operated independently by third parties. Those services are governed by their own privacy policies.

Personal Information We May Collect

Depending on how you interact with the store, we may collect the following categories of information:

Contact Information

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address

Order and Transaction Information

• Products purchased or viewed
• Order number
• Order history
• Purchase amount
• Shipping selection
• Discounts or promotional codes used
• Refund, return, or exchange information

Payment Information

Payments are processed through Shopify and applicable third-party payment providers. We do not directly receive or store complete credit card or debit card numbers.

Payment providers may collect information necessary to authorize, process, protect, and complete your transaction.

Account Information

• Customer account details
• Login information
• Saved addresses
• Account preferences

Customer Support Information

• Messages sent through the Contact Us page
• Email communications
• Questions, requests, or feedback
• Photos or documents voluntarily submitted in connection with an order concern

Technical and Usage Information

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Pages viewed
• Website interactions
• Referral source
• Approximate location derived from device or network information
• Cookie and similar technology information

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order
• When you create or use a customer account
• When you subscribe to marketing communications
• When you contact customer support
• Automatically through cookies and similar technologies
• Through Shopify and applications connected to the store
• From payment processors, shipping providers, analytics providers, advertising platforms, fraud-prevention services, and other authorized service providers

How We May Use Personal Information

We may use personal information to:

• Process and fulfill orders
• Receive and process payments
• Arrange shipping and delivery
• Send order confirmations and shipment updates
• Manage returns, exchanges, refunds, and order concerns
• Create and maintain customer accounts
• Respond to questions and provide customer support
• Improve website functionality and customer experience
• Understand store performance and website activity
• Personalize content and shopping experiences
• Send promotional communications when permitted
• Measure marketing performance
• Detect, investigate, and prevent fraud, misuse, security incidents, or unlawful activity
• Enforce store policies and agreements
• Comply with legal, tax, accounting, regulatory, and recordkeeping obligations
• Protect the rights, safety, property, and interests of customers, the store, and others

Shopify

Our online store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to display products, operate the website, receive orders, process transactions, and provide related store services.

Shopify may process personal information in connection with the operation, security, functionality, analytics, and improvement of its platform and services.

Shopify’s handling of information is also governed by its applicable privacy notices and terms.

Cookies and Similar Technologies

We and authorized service providers may use cookies, pixels, tags, local storage, and similar technologies to operate and improve the website.

These technologies may be used to:

• Remember customer preferences
• Maintain shopping cart functionality
• Support account login features
• Enable secure checkout
• Measure website traffic and performance
• Understand how visitors use the website
• Detect fraud and protect website security
• Support advertising and marketing activities when enabled
• Measure the effectiveness of advertisements and campaigns

You may be able to manage certain cookie preferences through available website privacy controls or through your browser settings. Blocking certain cookies may affect the operation or availability of some website features.

Analytics and Website Performance

We may use Shopify analytics and other analytics services to better understand website traffic, customer interactions, product interest, sales activity, and store performance.

Analytics information may include device information, browser information, pages viewed, interactions, approximate geographic information, referral sources, and purchasing activity.

Marketing Communications

When you subscribe, provide applicable consent, or when otherwise permitted, we may send promotional communications regarding products, releases, offers, store updates, and related brand information.

You may unsubscribe from promotional emails by using the unsubscribe option included in the communication.

Unsubscribing from promotional communications will not prevent us from sending necessary transactional or service-related communications, including order confirmations, shipping notifications, account notices, or responses to customer support requests.

Advertising and Personalized Marketing

We may work with advertising, social media, analytics, or marketing providers to promote our products, measure campaign effectiveness, understand customer interests, and display advertisements that may be more relevant to users.

Depending on the technologies enabled and applicable law, certain information may be used or disclosed for targeted advertising, cross-context behavioral advertising, analytics, or similar marketing purposes.

Privacy choices and opt-out methods may be available through our website privacy settings, browser controls, device settings, or applicable service-provider tools.

How Personal Information May Be Disclosed

We may disclose personal information to service providers and other parties when reasonably necessary to operate the store and provide services.

These parties may include:

• Shopify
• Payment processors
• Financial institutions
• Shipping carriers and delivery providers
• Order fulfillment providers
• Technology and website service providers
• Customer support platforms
• Email and marketing service providers
• Analytics providers
• Advertising and social media platforms
• Fraud detection and security providers
• Professional advisers, including legal, accounting, insurance, or tax professionals
• Government agencies, courts, regulators, or law-enforcement authorities when required or permitted

Service providers may process information according to their agreements, privacy notices, and applicable legal obligations.

Business Transactions

Personal information may be disclosed or transferred as part of a proposed or completed merger, acquisition, financing, reorganization, sale of business assets, ownership change, or similar business transaction.

Legal and Safety Disclosures

We may use, preserve, or disclose personal information when reasonably necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Respond to subpoenas, court orders, or lawful investigations
• Enforce applicable terms, policies, agreements, or rights
• Detect or prevent fraud, abuse, security incidents, or unlawful activity
• Protect the rights, property, safety, security, and interests of customers, the store, service providers, or others

Data Retention

We may retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain business and financial records, manage customer relationships, resolve disputes, prevent fraud, enforce agreements, and comply with legal, tax, accounting, regulatory, or reporting obligations.

Retention periods may vary depending on the type of information, the reason it was collected, operational requirements, and applicable legal obligations.

Information Security

We use reasonable administrative, technical, and operational safeguards intended to help protect personal information.

However, no website, internet transmission, electronic storage method, or security system can be guaranteed to be completely secure. Customers should use caution when transmitting information online and should protect account credentials from unauthorized access.

Privacy Rights and Choices

Depending on where you live and subject to applicable limitations or exceptions, you may have the right to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain personal information
• A copy of certain information in a portable format
• Information regarding certain disclosures or uses
• Restriction or limitation of certain processing activities
• Withdrawal of consent when processing is based on consent
• Opt-out from certain targeted advertising, sharing, or similar uses when applicable
• Appeal of certain privacy-request decisions when applicable

Rights vary by jurisdiction and are not absolute. We may need to verify your identity before completing certain requests.

Submitting a Privacy Request

To submit a privacy-related request, contact us through our Contact Us page and clearly identify the nature of your request.

Please provide sufficient information to allow us to locate relevant records and verify your identity. We may request additional information when reasonably necessary to process the request.

Authorized agents may submit requests when permitted by applicable law and when appropriate authorization documentation is provided.

Children’s Privacy

Our online store is not directed toward children under 13 years of age, and we do not knowingly seek to collect personal information directly from children under 13.

If you believe that a child under 13 has provided personal information through the website without appropriate authorization, please contact us so the matter can be reviewed.

Third-Party Websites and Services

The website may contain links to social media platforms, websites, applications, payment services, or other third-party services.

We are not responsible for the privacy, security, content, or practices of independently operated third-party services. Please review the privacy policies and terms of those services before providing personal information.

International Processing

Shopify, service providers, payment processors, technology providers, and other parties may process information in the United States, Canada, or other countries.

Privacy and data-protection laws may differ depending on the location where information is processed.

Browser and Device Privacy Controls

Browser, device, cookie, and privacy-control settings may allow you to limit certain forms of tracking or data use.

The availability and effectiveness of these settings may depend on your browser, device, geographic location, and the technologies used by the website.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes involving our services, technology, business practices, legal obligations, privacy requirements, or store operations.

The revised version will be posted on this page with an updated effective date when appropriate. We encourage visitors to review this policy periodically.