Refund Policy

Return Eligibility

To qualify for a return and possible refund, merchandise must:

• Be returned within the applicable return period
• Be unworn, unused, and unwashed
• Remain in its original condition
• Be free from stains, odors, pet hair, makeup, deodorant marks, damage, or visible signs of wear
• Include original tags and packaging when applicable
• Be accompanied by proof of purchase or a valid order number

Items that do not meet these requirements may be denied a refund.

Return Request Deadline

Return requests must be submitted within 30 calendar days after the order is marked as delivered.

Requests submitted after the applicable return period may not be approved.

Return Authorization

All returns must be reviewed and approved before merchandise is sent back.

Please do not return merchandise without first contacting our customer support team. Unauthorized returns may be refused, delayed, or returned to the sender.

How to Request a Return

To submit a request, contact our support team and provide:

• Your full name
• Your order number
• The item or items involved
• The reason for the request
• Photos when the item is damaged, defective, incorrect, or otherwise affected

After reviewing the information, our team will provide instructions when the request is approved.

Return Shipping Costs

Unless the return results from an item that arrived damaged, defective, or incorrect, customers are generally responsible for return shipping expenses.

Original shipping charges are non-refundable unless otherwise required or approved because of an error associated with the order.

We recommend using a trackable shipping service and retaining your shipping receipt until the return has been completed.

Return Inspection

Returned merchandise will be inspected after it is received.

We will notify you regarding the approval or denial of the refund. Products that show signs of use, washing, wear, damage, contamination, or failure to meet the return requirements may not qualify for a refund.

Approved Refunds

When a refund is approved, the applicable amount will be issued to the original payment method.

Please allow approximately 5–10 business days after refund approval for the transaction to appear. Processing time may vary depending on your bank, card issuer, payment provider, or financial institution.

Shipping Charges

Original shipping charges, expedited shipping fees, and other delivery-related charges are generally non-refundable.

An exception may apply when the refund results directly from an item that was shipped incorrectly or arrived damaged or defective.

Partial Refunds

In certain circumstances, only a partial refund may be approved. This may include merchandise returned with missing packaging, missing components, damage, signs of handling, or a condition that differs from the original condition in which it was delivered.

Non-Returnable Items

The following items may not qualify for return or refund:

• Items that have been worn, washed, used, altered, or damaged after delivery
• Items showing stains, odors, pet hair, makeup, or visible signs of wear
• Personalized or custom-made products
• Gift cards
• Items identified as final sale
• Products returned without authorization
• Items submitted after the applicable return period

Sale and Promotional Items

Products purchased during a promotion or sale may remain eligible for return unless they are specifically identified as Final Sale.

Any approved refund will be based on the amount actually paid after discounts, promotional adjustments, or applicable credits.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from the item ordered, contact us within 7 calendar days after delivery.

Include:

• Your order number
• A detailed description of the issue
• Clear photographs of the item
• Photographs of the packaging when applicable

Our team will review the information and determine the appropriate resolution, which may include a replacement, exchange, store credit, partial refund, or full refund.

Order Cancellations

Contact us as soon as possible if you need to request an order cancellation.

Cancellations cannot be guaranteed after an order has entered processing, production, fulfillment, or shipping.

If an approved cancellation is processed, the refund will be issued to the original payment method.

Orders Affected by Significant Shipping Delays

If we are unable to ship an order within the expected or communicated timeframe, we may contact the customer with an updated estimated shipping date and available options.

When applicable, customers may choose whether to accept the updated timeframe or cancel the affected unshipped order for a refund.

Delayed or Missing Refunds

If an approved refund has not appeared after the expected processing period:

• Review your payment account again
• Contact your credit card company or payment provider
• Contact your bank or financial institution
• Allow additional processing time when requested by the payment provider

Contact our support team if you have completed these steps and still require assistance.