Shipping Policy

Business Days

Business days are Monday through Friday and exclude federal holidays. Orders placed on weekends or holidays will begin processing on the following business day.

Shipping Rates

Available shipping methods and applicable shipping charges will be calculated and displayed during checkout before payment is completed.

Shipping rates may vary depending on the delivery destination, package weight, order value, and available shipping service.

Order Tracking

Once your order has shipped, a shipping confirmation email containing tracking information will be sent to the email address entered during checkout.

Please allow approximately 24–48 hours after receiving your shipping confirmation for tracking information to update within the carrier’s system.

Delivery Estimates

All delivery dates are estimates and are not guaranteed. Delivery times may be affected by circumstances outside our control, including:

• Carrier delays
• Severe weather
• High shipping volume
• Holiday periods
• Transportation interruptions
• Incorrect or incomplete delivery information

Unexpected Processing Delays

During product launches, promotional events, holidays, or periods of unusually high order volume, processing may require additional time.

If a significant delay affects your order, we may contact you using the email address provided during checkout with updated information and available options.

Shipping Address Accuracy

Customers are responsible for reviewing all shipping information before submitting an order. Please make sure that your full name, street address, apartment or unit number, city, state, ZIP code, and other required information are complete and accurate.

Contact us immediately if you notice an error. Address updates cannot be guaranteed after an order has entered processing or has been transferred to the shipping carrier.

Returned or Undeliverable Packages

Packages may be returned to the sender because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or other carrier-related reasons.

If an order is returned as undeliverable, the customer may be responsible for any additional shipping charges required to resend the package.

Packages Marked as Delivered

If tracking indicates that your order was delivered but you cannot locate it, please:

• Check all areas around the delivery location
• Confirm the shipping address entered during checkout
• Ask household members, neighbors, or building personnel
• Allow up to 24 hours in case the package was scanned before final delivery
• Contact the shipping carrier for additional delivery details

Contact our customer support team if the package is still missing after completing these steps.

Lost or Delayed Packages

If tracking has not updated for several business days or your package appears significantly delayed, please contact the shipping carrier using the tracking number provided.

You may also contact our team so that we can review the available order and shipment information. Any replacement, refund, or additional resolution will be determined after the circumstances have been reviewed.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include the following information with your request:

• Your full name
• Your order number
• A description of the issue
• Clear photos of the item
• Photos of the packaging when applicable

Our team will review the information and provide the appropriate next steps.

Shipping Availability

Available shipping destinations will be displayed during checkout. If a shipping option is unavailable for the address entered, we may currently be unable to deliver to that location.