Terms & Conditions

Overview

This website is operated as the Diego Cruz Official Store. Throughout the website, the terms “we,” “us,” and “our” refer to the store and its authorized operators.

The website, online store, products, information, content, checkout tools, customer services, and related features are collectively referred to as the “Services.”

By accessing or using any portion of the Services, you agree to comply with these Terms & Conditions and all policies referenced through the website.

Eligibility to Use the Website

By using the Services, you represent that you are legally permitted to enter into agreements in your jurisdiction or that you are using the website with the involvement and permission of a parent or legal guardian.

You may not use the Services for unlawful, fraudulent, abusive, deceptive, or unauthorized purposes.

Online Store Terms

You agree not to use our products, website, content, or Services for any unlawful or unauthorized purpose.

You must not introduce viruses, malicious code, automated attacks, harmful software, or other technology intended to interfere with or damage the website, Shopify, connected applications, customers, or other users.

Any violation of these terms may result in restriction or termination of access to the Services.

Product Information

We make reasonable efforts to present product descriptions, photographs, colors, designs, measurements, availability, and other information as accurately as possible.

Actual colors may appear differently depending on screen settings, device type, brightness, lighting, photography, and manufacturing variations.

Product measurements are approximate and may vary slightly because of manufacturing processes, fabric characteristics, printing methods, or production tolerances.

Product information may be corrected, updated, modified, or removed when necessary.

Product Availability

All products, sizes, designs, colors, and quantities are subject to availability.

Adding an item to a shopping cart does not reserve inventory or guarantee that the product will remain available.

We may limit quantities, discontinue products, update designs, modify product offerings, or restrict sales when reasonably necessary.

Prices and Product Changes

Product prices may change without prior notice. Price adjustments will not normally affect orders that have already been successfully completed and accepted.

Prices displayed on the website may not include applicable taxes, shipping charges, duties, fees, or other costs unless specifically stated.

The complete amount due will be displayed during checkout before the order is submitted.

Promotions and Discount Codes

Promotions, discount codes, giveaways, special offers, and limited-time campaigns may be subject to additional terms.

Unless otherwise stated:

• Discount codes must be entered before checkout is completed
• Only one discount may be used per order
• Discounts may not be combined
• Discounts may not apply to shipping, taxes, gift cards, or excluded products
• Offers have no cash value
• Expired promotions will not be applied retroactively

We may modify, suspend, or end promotional offers when necessary, subject to applicable law.

Accuracy of Order Information

Customers are responsible for reviewing all order information before completing checkout.

This includes:

• Product selection
• Design or variant
• Size
• Quantity
• Billing information
• Shipping address
• Email address
• Telephone number when requested
• Selected shipping service

Please contact us immediately after ordering if you identify an error. Changes cannot be guaranteed after processing, production, fulfillment, or shipping has begun.

Order Acceptance

An order confirmation indicates that we received your order request. It does not necessarily constitute final acceptance or guarantee fulfillment.

We reserve the right, when reasonably necessary, to review, decline, limit, or cancel an order.

Circumstances may include:

• Product unavailability
• Pricing or product-information errors
• Payment authorization issues
• Suspected fraud or unauthorized activity
• Unusual order quantities
• Shipping restrictions
• Violation of store policies

If a paid order is canceled before fulfillment, the applicable payment will be refunded according to the circumstances and available payment method.

Payment

Available payment methods are displayed during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with the order.

Orders may be delayed, declined, or canceled if payment cannot be authorized or verified.

Taxes and Additional Charges

Applicable taxes may be calculated during checkout according to the order, destination, applicable law, and store configuration.

Customers are responsible for legally applicable taxes, duties, customs charges, import fees, or similar expenses not collected during checkout.

Shipping and Delivery

Processing times, estimated delivery periods, shipping rates, tracking information, destination availability, and delivery procedures are described in our Shipping Policy.

Delivery estimates are not guarantees and may be affected by carrier operations, weather, holidays, transportation disruptions, address issues, and circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate shipping information.

Returns, Exchanges, and Refunds

Returns, exchanges, refunds, damaged products, incorrect items, final-sale merchandise, and related requests are governed by our Refund Policy and Returns & Exchanges Policy.

Customers are responsible for reviewing those policies before completing a purchase.

Customer Accounts

Certain website features may permit customers to create or use an account.

You are responsible for maintaining the confidentiality of account credentials and for activity associated with your account.

Please notify us if you believe that an account has been accessed or used without authorization.

Website Content

Website content is provided for general informational and shopping purposes.

Although we make reasonable efforts to maintain accurate information, website content may occasionally contain typographical errors, omissions, outdated information, or technical inaccuracies.

We may correct or update information when appropriate.

Intellectual Property

Unless otherwise stated, website materials and brand assets are owned by, licensed to, or used with authorization by Diego Cruz Official Store.

Protected materials may include:

• Brand names
• Logos
• Lightning-bolt artwork
• Graphic designs
• Product designs
• Photographs
• Videos
• Written content
• Website layouts
• Marketing materials
• Other original creative works

These materials may not be copied, reproduced, modified, distributed, sold, republished, commercially exploited, or used to create unauthorized merchandise without prior written authorization.

Permitted Website Use

You may access and use the website for lawful personal shopping and informational purposes.

You may not:

• Use website content to create unauthorized products
• Copy or resell website materials
• Impersonate the brand or another person
• Use automated systems to disrupt or overload the website
• Attempt unauthorized access to accounts, systems, or information
• Introduce malware or harmful code
• Use the website for fraud or unlawful activity
• Interfere with website operation or security

Reviews, Feedback, and Customer Content

Customers may voluntarily submit reviews, comments, photographs, suggestions, testimonials, feedback, or other content through available channels.

You retain ownership of content you create. By submitting content directly to us for publication, promotion, or brand use, you grant us a non-exclusive, worldwide, royalty-free permission to use, reproduce, display, adapt, and share that content for store, customer-service, promotional, and marketing purposes, subject to applicable law.

You represent that submitted content:

• Is accurate to the best of your knowledge
• Does not violate another party’s rights
• Does not contain unlawful, threatening, abusive, fraudulent, or malicious material
• Does not contain harmful code

Nothing in these terms is intended to prohibit or penalize an honest customer review or lawful consumer opinion.

Third-Party Services and Links

The Services may include links, integrations, payment tools, applications, social media platforms, shipping services, or other features operated by third parties.

Third-party services are subject to their own policies, terms, privacy practices, and operational procedures.

We are not responsible for independently operated third-party websites, content, security, availability, or business practices.

Shopify Platform

Our online store is hosted through Shopify, which provides the e-commerce technology used to display products, receive orders, support checkout, and operate related store functions.

Certain features may be provided or processed directly through Shopify or other authorized service providers.

Privacy

The collection, use, disclosure, retention, and protection of personal information are described in our Privacy Policy.

By using the website, you acknowledge that information may be processed through Shopify and authorized service providers as required to operate the store and provide services.

Disclaimer of Warranties

To the extent permitted by applicable law, the website and Services are provided on an “as available” basis.

We do not guarantee that the website will always operate without interruption, delay, error, technical issue, or security risk.

Nothing in these terms limits warranties, consumer rights, or remedies that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, Diego Cruz Official Store and its authorized operators will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages resulting from the use of or inability to use the website or Services.

This limitation does not apply when liability cannot legally be excluded or limited.

Consumer protections and legally required remedies remain available where applicable.

Responsibility for Misuse

To the extent permitted by law, you agree to be responsible for claims, losses, liabilities, costs, or expenses resulting from unlawful use of the Services, violation of these terms, infringement of another party’s rights, or misuse of website content.

Suspension or Termination of Access

We may restrict or terminate website access when reasonably necessary because of suspected fraud, unlawful conduct, security risks, abuse, interference with website operation, or material violations of these terms.

Obligations that reasonably survive termination, including payment, intellectual-property, responsibility, and dispute-related provisions, may remain effective.

Severability

If any provision of these Terms & Conditions is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

No Waiver

A failure to enforce a provision of these terms does not permanently waive the right to enforce that provision or another provision in the future.

Entire Agreement

These Terms & Conditions, together with the policies and notices referenced through the website, constitute the general agreement governing use of the Services.

Governing Law

These Terms & Conditions will be interpreted according to applicable laws and legal requirements.

The specific governing jurisdiction may depend on the location and legal registration of the business. This section may be updated when the store owner confirms the business’s official legal jurisdiction.

Changes to These Terms

We may update these Terms & Conditions to reflect changes involving products, Services, technology, store operations, legal obligations, business practices, or website functionality.

Updated terms will be posted on this page with a revised effective date when appropriate.

Continued use of the Services after an update constitutes acceptance of the revised terms to the extent permitted by applicable law.